FAQ
Account Management
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What should I do if I lose my SIM?
Contact Customer Support via phone or email as soon as possible.
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How do I check my usage history?
Visit your account page here.
Select the 'My Activity' option and enter the dates you wish to query under the "Consumption" tab.
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I forgot my password, how do I access my account?
Please try and request a password reset from our login screen. If this does not work, contact Customer Support via phone or email as soon as possible.
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My account says it has been deactivated due to inactivity?
Contact Customer Support via phone or email as soon as possible.
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How do I sign in?
In order to sign in to your account, you must first have registered your SIM. Once registered, simply select Login in the top of this website and enter your username and password.
Contact Us
If you cannot find an answer to your question in our FAQ above, please contact us via this form. We will respond within 12 hours. If you need to speak to an advisor, our support phone numbers can be found here.
Support Phones
Calling from your Global Roaming SIM:
0061 384004563
Australia:
1800768359 (toll free from your land line)
+61 384004563
New Zealand:
+64 98010376
UK & Europe:
+44 2036081264
USA:
+1 4156751156
Hong Kong:
800-964-168 (toll free)
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